Refund and Returns Policy

Effective Date: January 7, 2025

At Starsuri, we want our customers to be fully satisfied with their purchase. If for any reason you are not happy with your order, our Refund and Returns Policy outlines the process for returning items and obtaining refunds. Please read the following terms and conditions carefully before initiating a return or requesting a refund.

1. Introduction

We strive to provide high-quality products, but we understand that there may be instances where you may need to return an item. This Refund and Returns Policy explains the guidelines for returning items, obtaining refunds, and exchanging products purchased from our website, starsuri.com, or our physical store.

2. Eligibility for Returns and Exchanges

You may be eligible for a return or exchange under the following conditions:

  • Timeframe: Items must be returned within 30 days from the date of receipt.
  • Condition: Products must be in unused, unworn, and resalable condition. All original packaging, tags, and labels must be included.
  • Non-returnable Items: Certain products, such as personalized or custom-made items, are not eligible for return or exchange unless they are defective or damaged.
  • Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation email or receipt.

If your product is defective or damaged upon arrival, you may be eligible for a return or exchange outside the standard return window.

3. How to Return an Item

To initiate a return or exchange, follow these steps:

  • Contact Customer Support: Reach out to our customer service team by phone at (609) 625-2598 or email us at info@starsuri.com. Provide your order number, the product(s) you wish to return, and the reason for the return.

  • Return Authorization: Once your return request is approved, we will issue you a Return Authorization (RA) number and provide you with return instructions.

  • Shipping the Item: Carefully package the product(s) in their original packaging and ship them to the return address provided. You are responsible for the return shipping costs unless the return is due to a defective or incorrect item.

4. Refunds

Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please note:

  • Refunds may take 5-10 business days to appear on your account, depending on your payment provider.
  • The original shipping fees are non-refundable, except in cases where the return is due to an error on our part.
  • If the item is returned in a condition that does not meet our return policy criteria (e.g., opened or damaged), we reserve the right to deny the refund or charge a restocking fee.

5. Exchanges

If you would like to exchange an item for a different size or color, you can follow the same process as a return. Once we receive the returned item, we will process your exchange and ship the new item to you at no additional cost (if the exchange is for a similar-priced item).

If the new item is of a higher value, you may be required to pay the difference. Exchanges are subject to availability.

6. Non-refundable Fees

The following items are non-refundable:

  • Shipping and handling charges, unless the return is due to an error on our part (e.g., wrong product shipped).
  • Gift cards or store credit.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@starsuri.com or (609) 625-2598. We will work with you to resolve the issue, including providing a replacement, repair, or full refund. Please provide clear photos of the damage or defect along with your return request.

8. Customer Service

For any questions regarding our Refund and Returns Policy, or if you need assistance with a return or exchange, our customer service team is available to assist you. Please contact us at: