Refund and Returns Policy of Starsuri

Effective Date: March 8, 2025
Address: 5613 Atlantic Ave, Mays Landing, New Jersey
Contact: (609) 625-2598 | info@starsuri.com

At Starsuri, customer satisfaction is our top priority. We want you to feel confident in your purchases, and we stand by the quality of our baby essentials. If you are not fully satisfied with your order, we offer a hassle-free return and refund policy as outlined below.

1. Return Eligibility

We accept returns for:

• Unused, unwashed, and unworn baby clothing and accessories in original packaging.
• Defective, damaged, or incorrect items received due to our error.
• Returns initiated within 30 days of the purchase date.

Certain items are non-returnable, including:

• Personalized or customized products.
• Opened or used feeding bottles, pacifiers, and hygiene-related items for health reasons.
• Gift cards and final sale items.

2. How to Request a Return

• Contact our support team at info@starsuri.com with your order number and reason for return.
• Our team will review your request and provide a return authorization (RA) number.
• Securely package the item(s) and ship them to our returns center at:
  📍 5613 Atlantic Ave, Mays Landing, NJ 08330
• Once received, we will process your refund within 7-10 business days.

3. Refund Process

• Refunds are issued via the original payment method.
• Shipping fees are non-refundable, unless the return is due to an error on our part.
• If you received a defective or incorrect item, we will cover return shipping costs.

4. Exchanges

• If you need a different size or replacement, we offer free exchanges for eligible items.
• To exchange an item, follow the return process and indicate the desired replacement.

For any concerns regarding returns and refunds, please reach out to our team at info@starsuri.com.