Shipping Policy

Effective Date: January 7, 2025

At Starsuri, we are committed to delivering your order promptly and securely. Our Shipping Policy outlines the various shipping methods we offer, shipping fees, delivery timeframes, and other important details about the shipping process. By making a purchase, you agree to the terms and conditions set forth in this policy.

1. Introduction

Starsuri offers a variety of shipping options to meet the needs of our customers. Whether you’re ordering a small gift or a larger product, we strive to provide fast and reliable delivery services. Our goal is to ensure your order reaches you in the most efficient way possible. Please read through our Shipping Policy to learn about the shipping methods, costs, and timelines associated with your order.

2. Shipping Methods and Delivery Times

We offer the following shipping methods, with delivery times based on your location and the shipping carrier selected:

  • Standard Shipping: Delivery typically takes 5-7 business days from the order’s processing date. This is the most economical option for customers who are not in a rush.
  • Expedited Shipping: Delivery typically takes 2-3 business days. Expedited shipping is available for those who need their items sooner.
  • Priority Shipping: Delivery typically takes 1-2 business days. This is the fastest option for customers who need urgent delivery.
  • International Shipping: We offer international shipping to select countries. Delivery times vary based on the destination and may take 7-14 business days or longer.

The shipping timeframes mentioned above are estimates and may be affected by factors such as product availability, weather conditions, holidays, or shipping carrier delays.

3. Shipping Fees

Shipping fees are calculated based on your location, the shipping method selected, and the weight of your order. Shipping fees will be displayed during checkout before you confirm your order.

  • Free Shipping: We offer free standard shipping on orders over a certain amount. The minimum order threshold for free shipping will be clearly indicated on the checkout page.
  • Additional Shipping Charges: If expedited shipping, priority shipping, or international shipping is selected, additional charges will apply. These charges will be clearly shown at checkout.

4. Order Processing and Fulfillment

Once we receive your order and payment, we will begin processing it. Orders are generally processed within 1-2 business days, though processing times may vary depending on product availability, order volume, and shipping method.

  • Processing Time: During processing, we carefully package your items and prepare them for shipment. Once your order has shipped, you will receive a tracking number to monitor the status of your shipment.
  • Shipping Delays: While we aim to fulfill orders as quickly as possible, shipping delays may occur due to factors beyond our control. In these cases, we will notify you of any expected delays.

5. International Shipping

For customers outside the United States, we offer international shipping to certain countries. Please note that:

  • Customs Duties and Taxes: International shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These fees are the responsibility of the customer and will be collected by the carrier upon delivery.
  • Delivery Times: International shipping delivery times can vary depending on the destination and customs clearance. While we aim to deliver international orders within 7-14 business days, delays may occur.

6. Shipping Restrictions

There are certain restrictions on where we can ship products, especially for specific items such as hazardous materials or restricted goods. If we are unable to ship your order to your location, we will notify you promptly and offer alternatives if possible.

7. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment on the carrier’s website. Please note that tracking information may not be immediately available, and it can take up to 24 hours for tracking details to be updated.

8. Missing or Lost Shipments

If your order does not arrive within the expected timeframe, please contact our customer service team at info@starsuri.com or (609) 625-2598. We will work with you to track the package and resolve any issues, including filing claims with the carrier if necessary.

9. Contact Us

If you have any questions regarding our Shipping Policy or need assistance with your order, please do not hesitate to contact our customer service team:

10. Changes to the Shipping Policy

Starsuri reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website, and the updated policy will become effective immediately. We recommend reviewing this policy regularly to stay informed of any updates.