Sales Policy

Effective Date: January 7, 2025

At Starsuri, we are committed to providing a seamless and transparent shopping experience for our valued customers. This Sales Policy outlines the terms and conditions that govern the sale of products and services offered by Starsuri through our website, starsuri.com, and in-store at our physical location. By purchasing from us, you agree to comply with the terms set forth in this policy.

1. Introduction

Starsuri is dedicated to ensuring that each customer has a positive shopping experience. Our sales policy is designed to provide clarity regarding the purchasing process, payment methods, shipping, returns, exchanges, and other relevant details. Please read the following information carefully before making a purchase. If you have any questions or concerns, feel free to reach out to our customer service team.

2. Product Availability

We strive to keep our product catalog up to date. However, due to the dynamic nature of inventory management, product availability may vary. While we make every effort to ensure that the products displayed on our website are in stock, we cannot guarantee that all products will be available at all times.

If a product is out of stock or unavailable for any reason, our customer support team will notify you promptly and provide alternatives where possible. We reserve the right to limit quantities of any product or service in our sole discretion.

3. Order Placement

To place an order on our website, you must be at least 18 years of age. By completing an order, you agree that all information you provide is accurate, including your payment and shipping details.

When you submit an order, you will receive an email confirmation acknowledging receipt of your order. This email does not constitute an acceptance of your order. A contract between you and Starsuri will be formed only when your order is processed and shipped.

4. Pricing and Payment

All prices on the Starsuri website are listed in U.S. Dollars (USD) and are subject to change without notice. Prices may fluctuate due to changes in supply chain costs, taxes, or other unforeseen circumstances.

We accept various payment methods, including credit cards, debit cards, and PayPal. Payment must be completed in full before an order is processed. By providing payment details, you authorize Starsuri to charge the specified amount to your chosen payment method.

Sales tax will be added to the order total as required by state and federal regulations. The applicable tax rate will be determined based on your shipping address.

5. Shipping and Delivery

We offer various shipping methods to ensure that your products arrive safely and promptly. Our shipping partners include trusted carriers such as UPS, FedEx, and USPS. The shipping fees and delivery timeframes are calculated at checkout based on your location and the shipping method chosen.

While we make every effort to process and ship orders within 1-2 business days, delivery times may vary depending on your location, product availability, and the shipping method selected.

Once your order has shipped, you will receive a tracking number to monitor the progress of your shipment. Please note that Starsuri is not responsible for any delays caused by shipping carriers or external factors.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item(s), we offer a return and exchange policy subject to the following terms:

  • Items must be returned within 30 days of receipt.
  • Products must be unused, in their original packaging, and in resalable condition.
  • Certain items, such as personalized or custom-made products, may not be eligible for return or exchange.

To initiate a return or exchange, please contact our customer support team via email at info@starsuri.com or by phone at (609) 625-2598. Once your return is approved, we will provide you with instructions on how to send the item(s) back to us.

Customers are responsible for return shipping fees, unless the return is due to an error on our part (e.g., wrong item shipped).

7. Refunds

Refunds will be processed to the original payment method once we have received and inspected the returned item(s). Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

If your return does not meet the conditions outlined above, we reserve the right to deny the refund or offer an exchange for store credit.

8. Cancellations

You may cancel your order before it is processed or shipped. Once an order has been shipped, it cannot be canceled. If you need to cancel an order, please contact our customer support team as soon as possible. If the order has not yet been processed, we will cancel the order and issue a full refund.

9. Customer Service and Support

If you have any questions regarding your order, product inquiries, or our Sales Policy, our dedicated customer support team is here to help. You can reach us through the following channels:

We are committed to providing the best possible service and will respond to inquiries in a timely manner.

10. Limitation of Liability

Starsuri is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our maximum liability is limited to the purchase price of the product(s) involved in the claim.

11. Amendments to the Sales Policy

Starsuri reserves the right to modify, update, or change this Sales Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. By continuing to use our website or making a purchase after changes are posted, you agree to the revised policy.

12. Governing Law

This Sales Policy and all related transactions are governed by the laws of the State of New Jersey, United States. Any disputes will be resolved in the appropriate courts of New Jersey.